jetpackDear Support,

Q: Today all my wordpress (wp) installation (parent and add-on domain) (;, can’t perform simple wp feature “add new plugin”.

It shows this error message:

An unexpected error occurred. Something may be wrong with or this server configuration. If you continue to have problems, please try the i try to compare with other hostgator account with different server : , it works smoothly.

it seems , the server can’t make connection to wordpress server I add an attachment

Can you help find and address the problem ? Thank you

A: Hello, Thank you for contacting HostGator support. I’m sorry to see you are having trouble adding this plugin. This is a known issue associated with one of the libraries from resolving domains, and has been corrected. Before the correction:

ping: unknown host



PING ( 56(84) bytes of data.
64 bytes from ( icmp_seq=1 ttl=55 time=86.2 ms
64 bytes from ( icmp_seq=2 ttl=55 time=86.1 ms

I apologize for any inconvenience – you should be able to install this plugin now. Please contact us if you have any additional questions about this issue, or if you have any other questions or concerns.

Kind regards,
Mr Foo
Systems Administrator LLC.


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