Posts tagged "call center"

Understanding ISSABEL/Asterisk Call Recording File Format

In managing VoIP-based communication systems, especially with ISSABEL or Asterisk, understanding the structure of system-generated files can greatly streamline operations and troubleshooting. One area often overlooked is the naming convention of call recording files. Consider the following filename: force-0821XXXX8663-3201-20250327-092517-1743042317.12206.wav At a glance, this might appear as a random string, but it encapsulates critical metadata that… Continue reading